Frequently Asked Questions
DISTRIBUTOR QUESTIONS:
- Can I sign up as a distributor without buying the product?
- How do I get a website to advertise my business?
- Can I retail Nature’s Pearl on-line or in my store?
- Can I have more than one business center in my name?
- What is rollup and compression?
- If a distributor drops out, what happens to their downline?
- How do I reenroll or reactivate?
- How do I cancel my agreement?
- What is the Nature’s Pearl fax number?
- If I sign up a new distributor who only purchased the kit, do I get paid a fast start bonus when they place their first order?
- Can I belong to more than one network marketing company?
- Do attorneys general approve network marketing programs?
- Can I sign up by fax?
- Who is the true sponsor, the first contact, or the name on the distributor application?
- Why do I have to pay sales tax?
- If I’m an independent contractor, why are there rules regarding my conduct?
- What can I do on the Internet with my network marketing business?
- Is it okay to pay commissions for recruiting new distributors?
- What is a "heavy hitter"?
- Who owns the distributorship in a divorce?
- What is stacking?
- How to I change my address?
- How do I change my shipping address forautoship?
- Why am I not receiving Companye-mails?
- How do I know I'm getting credit for the product I buy?
- I registered with Natures Pearl and haven't received my Welcome Confirmation. What do I do?
- Why is my User Name or Password not working?
- How do I get into my back office?
- Why is my home page link not working? I keep getting an error.
- Can I join Nature’s Pearl if I don't live in the US, or have a US Social Security#
- Can I join Nature’s Pearl if I don’t want to give my SSN# or Federal ID#?
- I am from Canada. When I try to sign up, the site won’t let me finish the registration process.
- I joined as a Preferred Customer, not a Distributor. What do I need to do to become a Distributor?
- I didn’t find the answer here! How do I get help?
- How do I check a pending order or track an order?
- What options do I have to pay for my order?
- I received two emails about my order, but I only placed it once. Was I charge twice?
- How will my order be shipped?
- When will my order ship?
- How do I change a retail customer to preferred customer?
- Where can I download various forms?
- What type of Network Marketing Plan is this?
- When can I expect to receive my commission payment?
PRODUCT QUESTIONS:
- What are the potential side effects of Nature’s Pearl?
- What is Resveratrol?
- What are Phenolic Compounds?
- What is an ORAC rating?
- What makes Muscadine grapes different from bunch grapes?
- What does Nutraceutical mean?
- Is it safe to take with other medications?
- What if I can’t swallow capsules?
- What are free radicals?
- What are antioxidants?
- Do you use pesticides in your Muscadine grapes?
- Q. Can I sign up as a distributor without buying the product?
- A. Yes, you can purchase a new member’s kit for $29.95 (plus S&H). However, you will not be able to earn commissions until you make an initial purchase of 4 bottles of the Nature’s Pearl Muscadine Grape Seed Supplement.
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- Q. How do I get a website to advertise my business?
- A. You can sign up for your marketing website through your back office.
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- Q. Can I retail Nature’s Pearl products on-line or in my store?
- A. Yes, as long as you have received prior written consent from Nature’s Pearl. However, this should not be your primary method for generating income. You should use this as a recruiting tool to sponsor new distributors and preferred customers. If consumers could conveniently buy our products in retail stores everyday, why would they bother purchasing them from distributors? Sales in retail stores would be viewed as undermining the very foundation of the growth of our company. Providing distributors with a proprietary product, with the assurance that the product will not be sold through retail channels, is a key ingredient in the success of our distributors.
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- Q. Can I have more than one business center in my name?
- A. You are limited to one business center in your name. You can however sign up a spouse or other family member in your downline.
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- Q. What is roll-up and compression?
- A. It is a feature that maximizes your payout on each level. The computer system searches all levels of your downline organization looking for gaps created by distributors who were not qualified to receive commissions and fills up those gaps so that you get paid on all levels.
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- Q. If a distributor drops out, what happens to their downline?
- A. It will transfer to his/her sponsor.
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- Q. How do I reenroll or reactivate?
- A. You will not be eligible to reenroll or reactive for a period of one year following the date of termination. After that point, you will be eligible for re-sponsorship as a new enrollee.
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- Q. How do I cancel my agreement?
- A. You may cancel at any time by giving written notice to Nature’s Pearl with your signature, printed name, address and reason for cancelling. Cancellation notices must be mailed to: Nature’s Pearl, PO Box 2011, Advance, NC 27006.
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- Q. What is the Nature’s Pearl fax number?
- A. (336) 940-6603
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- Q. If I sign up a new distributor who only purchased the kit, do I get paid a fast start bonus when they place their first order?
- A. Yes, you will receive your fast start bonus once they have placed their initial order of 4 bottles.
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- Q. Can I belong to more than one network marketing company?
- A. Yes, you can belong to more than one company. However, you are not permitted to promote other opportunities or products at any company-sponsored event or activity.
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- Q. Do attorneys general approve network marketing programs?
- A. Although government agencies in some foreign countries may issue advisory opinions, no attorney general office in the United States gives its stamp of approval to an MLM program. Inquirers are always told to review the appropriate laws. In fact, nothing will bring the wrath of an attorney general’s office more than a claim by a distributor or a company that the program has been approved by the attorney general.
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- Q. Can I sign up by fax?
- A. Facsimile signatures are legal. However, the best approach is to have an original, signed distributor agreement on file at the home office.
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- Q. Who is the true sponsor, the first contact, or the name on the distributor application?
- A. Our policy is the sponsor listed on the distributor application will be deemed the true sponsor. We will honor the first such application received. In regard to any dispute, the company reserves the right to make the final decision.
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- Q. Why do I have to pay sales tax?
- A. Unlike mail order firms which are immune from sales and use tax, direct selling companies are viewed by state officials as having "nexus" (sufficient contacts in a state for sales tax purposes). Their reasoning is based on the fact that distributors of direct selling companies actually promote the product and opportunity, and conduct opportunity meetings and training meetings in the states in which they live. Consequently, their sales are not considered to be in the same category as mail order sales. Distributors must either obtain resale tax licenses and take care of the taxes themselves, or the company will collect and remit sales and use tax.
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- Q. If I’m an independent contractor, why are there rules regarding my conduct?
- A. From a legal standpoint, you are an independent contractor because the company does not tell you when, where, and how to perform your tasks. If it did, you would be an employee. Adopting guidelines on ethical issues, consumer legal safeguards, and general rules for fair competition among distributors does not negate independent contractor status. Independent contractor status generally means that individuals are liable for their own income taxes, unemployment insurance, worker’s compensation, etc.
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- Q. What can I do on the Internet with my network marketing business?
- A: There are certain restrictions when using the internet as a marketing tool. First of all, Unsolicited Commercial Email (UCE) or SPAM, is absolutely prohibited on the Internet if it relates to Nature’s Pearl in any manner. SPAM can cause damage to the Company and all of its independent contractors.
- You may advertise your business without Company approval provided you do not use the corporate name, logo or trademarks. Advertising copy will be provided by the Company such as “ad slicks” and template web sites.
- The main reason for these restrictions is two fold. First, if the Company’s name appears on distributor home pages, individuals who use search engines would likely to be unable to find the company’s home page because a search would produce thousands of "hits" on the company name. The company’s home page would be lost amid the huge number of hits. The other reason for restrictions by the company is the concern about earnings claims and unauthorized product claims that have been made by distributors in the past and have threatened the business opportunities of both the company and its distributors. Many government agencies hold the company responsible for the statements of its distributors, and at the very least, expect the company to regulate such advertising.
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- Q. Is it okay to pay commissions for recruiting new distributors?
- A. Absolutely not! This is what is referred to as "head hunting" fees and is commonly referenced as an element of pyramid schemes in court cases. Commissions are be paid only on the sale of product.
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- Q. What is a "heavy hitter"?
- A. The term "heavy hitter" is used in the industry to denote individuals who have had major success building sales organizations and selling products. Heavy hitters who have the ability to build quality long-term sales organizations are very much in demand. On the other hand, heavy hitters who merely recruit "multilevel junkies" (those who frequently move from one company to another) are of little use to companies or to their distributors.
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- Q. Who owns the distributorship in a divorce?
- A. There are no special network marketing laws for divorces. The same laws that regulate dissolutions of marriage in each state regulate the fate of a distributorship in a divorce situation. In court proceedings, valuations are placed on the distributorship just as other assets are valued. We do, however, ask distributors to inform us who will be the successor distributor after a divorce.
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- Q. What is stacking?
- A: Stacking is a term used by network marketing companies to describe a distributor’s attempt to manipulate compensation in the marketing plan by placing members of his or her household or family in their downline.
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- Q. How do I change my address?
- A. Use form #PF-008, Request for Assistance Form, or change it through your back office.
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- Q. How do I change my shipping address for autoship?
- A. Use form # PF-004 Product Order/Autoship Enrollment Form, or change it through your back office
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- Q. Why am I not receiving Nature’s Pearl Company e-mails?
- A. Check your Junk, Spam, or Bulk mail folder (every ISP names it differently) and see if they are going to that account. They should be there. It's also possible your ISP is blocking them. Add each name@naturespearlproducts.com to your SAFE list in your Contacts List or Address Book. Also make you are looking in the e-mail account that you set up for your Nature’s Pearl. It is also possible your e-mail provider has blocked our e-mails.
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- Q. How do I know I'm getting credit for the product I buy?
- A. You will be able to check your own purchases and group sales volume from your back office by clicking on Sales Report.
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- Q. I registered with Nature’s Pearl and haven't received my Welcome Confirmation. What do I do?
- A. Contact info@naturespearlproducts.com and provide your name and the e-mail address you used during registration, or call Customer Service at 336-998-2386.
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- Q. Why isn’t my User Name and Password working?
- A. Most of the time it’s because of a typing error. Make sure your Caps Lock key is off. You can click on the “Forgot Your Password” link and we will gladly send your login information to your e-mail address on file.
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- Q. How do I get into my back office?
- A. Go to www.naturespearlproductsXX.com and enter the User Name and Password you created when you signed up with Nature’s Pearl.
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- Q. Why is my home page link not working? I keep getting an error.
- A. Make sure you typed it correctly. Don’t type a forward slash (/) at the end of the hyperlink as it will come up as a page error. Example: http://www.naturespearlproducts.com/john/
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- Q. Can I join Natures Pearl if I don't live in the US, or have a Social Security #?
- A. We welcome all International inquires and are currently open only in the Bahamas and throughout the Caribbean. We are working to move globally so that no matter what part of the world you live in, you can get Nature’s Pearl products! Stay tuned for updates as we add countries.
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- Q. Can I join Nature’s Pearl if I don't want to give my Social Security # or Federal Id #?
- A. No it would be illegal for Nature’s Pearl to allow you to join.
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- Q. I am from Canada. When I try to sign up, the site won't let me finish the registration process.
- A. Canada is not open at this time. Please keep checking as we expect to be in Canada soon.
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- Q. I joined as a Preferred Customer, not as a Distributor. What do I need to do to become a Distributor?
- A. Talk to the person that sponsored you as a customer. If you can’t contact them, call us at (336) 998-2386.
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- Q. I didn’t find the answer here. How do I get help?
- A. Send an email to info@naturespearlproducts.com with your questions or concerns. We really do care! Our automated system will send you an email receipt back and we will respond as soon as possible. Please include:
- Your Email Address
- Your Name
- Your Nature’s Pearl Distributor ID #
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- Q. How do I check a pending order or track an order?
- A. Log into your back office and click on the “check on my order” link.
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- Q. What options do I have to pay for my order?
- A. American Express, Discover Card, Master Card and Visa. Payment by check is acceptable, but your order will not be shipped until 72 hours after check is received.
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- Q. I received two emails about my order, but I only placed it once. Was I charged twice?
- A. You will receive an email that lists the items you purchased along with your billing and shipping information. The other email is the Credit Card Authorization. They should both refer to the same order number.
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- Q. How will my order be shipped?
- A. UPS Ground unless otherwise requested.
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- Q. When will my order ship?
- A. Orders will ship within 2 business days from receipt of order.
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- Q. How do I change a retail customer to preferred customer?
- A. Download form # PF-004 Product Order and Autoship Enrollment Form, complete and mail or fax to Nature’s Pearl. Once on autoship, they are considered a preferred customer.
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- Q. Where can I download various forms?
- A. Business forms can be found in your back office.
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- Q. What type of Network Marketing Plan is this?
- A. This is a Unilevel compensation plan, paying 8 levels deep. It features rollup and compression, allowing you to maximize your payout on all levels. You can view and download a copy of the compensation plan from your back office.
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- Q. When can I expect to receive my commission payment?
- A. Commissions payments are made on or about the 10th of each month for commissions and bonuses earned for the previous month. When the 10th day of the month falls on a weekend or holiday, commission payments will be made on the next business day. Fast Start Bonus payments will be paid every Friday for bonuses earned the previous week ending on Saturday.
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- Q. What are the potential side effects of Nature’s Pearl?
- A. Unlike synthetically manufactured drugs that often have side effects, there are no known side effects of Nature’s Pearl Muscadine Grape Seed Supplement. This product is all natural with no preservatives or fillers and is made from 100% Muscadine grape seed which is dried at a certain temperature to help protect the phenolic content, ground and the encapsulated. The capsules are made from food grade gelatin (similar to Jell-O) and are easily absorbed in the digestive system. If someone has an allergy to Muscadine grapes or gelatin or is on a low fiber diet, they may want to refrain from taking Nature’s Pearl Muscadine Grape Seed Supplement.
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- Q. What are Phenolic Compounds?
- A. Phenolic acids are plant metabolites widely spread throughout the plant kingdom. Recent interest in phenolic acids stems from their potential protective role, through ingestion of fruits and vegetables, against oxidative damage diseases (coronary heart disease, stroke, and cancers). Phenolic compounds are essential for the growth and reproduction of plants, and are produced as a response for defending injured plants against pathogens. The importance of antioxidant activities of phenolic compounds and their possible usage in processed foods as a natural antioxidant have reached a new high in recent years.
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- Q. What is an ORAC rating?
- A. To compare the antioxidant values of various foods and nutrients, scientists developed a unit of measure called ORAC (Oxygen Radical Absorbing Capacity). The higher the ORAC rating of a substance, the more free radicals it can neutralize. Beware as you compare ORAC values. Always check to see that you are comparing gram to gram.
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- Q. What does Nutraceutical mean?
- A. The word “Nutraceutical” a combination of the words nutrition and pharmaceutical, which refers to extracts of foods claimed to have a medicinal effect on human health. The nutraceutical is usually contained in a medicinal format such as a capsule, tablet or powder in a prescribed dose. More rigorously, nutraceutical implies that the extract or food is demonstrated to have a physiological benefit or provide protection against a chronic disease.
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- Q. Is it safe to take with other medications?
- A. Nature’s Pearl is 100% ALL Natural, and should not have any effect on other medications. However, if you’re under a doctor’s supervision, please talk with your doctor before taking this or any other medication or dietary supplement.
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- Q. What if I can’t swallow capsules?
- A. The capsule can be opened and the crushed seeds mixed with food (smoothies, yogurt, etc) if needed.
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- Q. What are free radicals?
- A. Free radicals are atoms or groups of atoms with an odd (unpaired) number of electrons, and can be formed when oxygen interacts with certain molecules. Free radicals can damage DNA proteins and cell membranes which may cause adverse health conditions. Free radicals can come from drinking chlorinated water, sunlight, medication, smoke, stress, pollution, pesticides, radiation, and food. We can see free radical damage (oxidation) when a cut apple turns brown, or steel becomes rusty.
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- Q. What are antioxidants?
- A. Antioxidants are molecules that slow or prevent the oxidation of other chemicals. They are able to neutralize free radicals, and help terminate the chain reaction before damaging vital molecules and cells in the body. The human body is armed with antioxidants naturally, but as we age, this level decreases dramatically. In order to fight free radicals, we need to eat foods and take supplements rich in antioxidants. Nature’s Pearl Muscadine Grape Seed Supplement is nature’s number one source of antioxidants!
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